Help Center
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Frequently Asked Questions
Quick answers to common questions
Bidding & Buying
How do I place a bid?
Browse auctions and click on an item you're interested in. Enter your bid amount (must be higher than the current bid) and click "Place Bid". Confirm your bid to complete the process.
Can I retract a bid?
Bids are binding and cannot be retracted once placed. Make sure you're ready to purchase before bidding. However, if you're outbid, you're not obligated to pay.
What happens if I win an auction?
If you win, you'll receive a notification. You have 24 hours to complete payment. After payment, the seller will prepare your item for delivery.
Selling & Auctions
How do I create an auction?
Go to "Create Auction" from the main menu. Fill in item details, upload photos, set starting bid and duration. Review and publish your auction.
What fees do I pay?
OyaBid charges a small commission on successful sales. The exact percentage depends on your seller tier. Payment processing fees may also apply.
When do I receive payment?
After a buyer completes payment, funds are held in escrow until delivery is confirmed. You'll receive payment (minus fees) within 3-5 business days after delivery confirmation.
Payments & Transactions
What payment methods are accepted?
We accept major credit/debit cards, bank transfers, and mobile money. All payments are processed securely through our payment partners.
Is my payment information secure?
Yes! We use industry-standard encryption and never store your full payment details. All transactions are processed through secure payment gateways.
What if I don't receive my item?
Contact support immediately. We have buyer protection policies in place. If the item isn't delivered as described, you may be eligible for a refund.
Delivery & Shipping
How is delivery handled?
Sellers are responsible for shipping. Delivery details are provided after payment. You can track your order through your dashboard.
What are the delivery costs?
Delivery costs vary by seller and location. Check the auction listing for shipping information. Some items may offer free shipping.
How long does delivery take?
Delivery times depend on the seller's location and shipping method. Typically, items arrive within 3-7 business days within Nigeria.
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